Returns and Exchanges
Last Updated: 2025
Return Policy
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://vinyllairrecordspr.com/pages/terms
Order Cancellations
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused, unopened, and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, Used Vinyl records. These items are not eligible for a return, refund, or exchange.
If you have received, defective, or incorrectly shipped merchandise, please contact us within 14 days. If the purchased merchandise is still in stock we will gladly replace the merchandise without additional charge or provide you with a full refund. If we are out of stock, then we will provide a full refund.
We will exchange any merchandise if you are not satisfied and if it's is unopened, and it is within 30 days of order receipt. We will exchange the merchandise or accept the return for a full refund. Original shipping and handling charges are not refundable. You will be responsible for all costs associated with the return shipment. No COD returns will be accepted. Please note that processing returns and refunds may take up to 30 days.
We do not accept returns or provide store credits on Used Vinyl Records. Some G or VG items that show wear may skip on certain tables/needles, therefore we do not accept returns or provide store credits on those records.
Shipping
To initiate a return, please email us at thevinyllairrecordstore@gmail.com. We require a receipt or proof of purchase to accompany your return.
Contact us for a return label.
For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card, or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Order Protection And Claims
For customers with order protection
If you have purchased order protection and need to file a claim, please have the following information ready:
- Your order number
- Proof of purchase for the order protection
- A detailed description of the issue
- Any supporting documentation, such as photos (if applicable)
You can submit your claim through our website's claims portal or by contacting our customer support team directly. We'll review your claim and get back to you as soon as possible.
For customers without order protection
Unfortunately, if you didn't purchase order protection at the time of your order, you are not eligible to submit a claim. Order protection is an optional service that provides coverage for issues like lost, stolen, or damaged packages. We recommend considering it for future purchases to safeguard your orders.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.